RETURNS & EXCHANGES

30-DAY RETURN POLICY

OUR RETURN PROMISE

30

DAYS TO RETURN

Full 30 days from delivery date

FREE RETURNS

We cover return shipping costs

FULL REFUND

Money back to original payment

HOW TO RETURN

1

INITIATE RETURN

Log into your account or contact customer service

2

PRINT LABEL

Download and print your prepaid return label

3

PACK & SHIP

Package items securely and drop off at carrier

4

GET REFUND

Receive refund within 5-7 business days

RETURN CONDITIONS

✓ RETURNABLE ITEMS

• Unworn items with original tags
• Items in original packaging
• No signs of wear, damage, or alteration
• No odors (perfume, smoke, etc.)
• Returned within 30 days of delivery

✗ NON-RETURNABLE ITEMS

• Sale/clearance items (final sale)
• Custom or personalized items
• Items worn or washed
• Items without original tags
• Undergarments and swimwear

EXCHANGES

SIZE EXCHANGES

• Free size exchanges within 30 days
• Subject to availability
• One exchange per item
• Original item must be unworn
• Processing time: 3-5 business days

DEFECTIVE ITEMS

• Manufacturing defects covered
• Free replacement or full refund
• Contact us within 30 days
• Photos may be required
• Expedited processing available

INTERNATIONAL RETURNS

SPECIAL CONSIDERATIONS

International returns require additional processing time and may incur customs fees.

RETURN PROCESS

• Contact customer service first
• Return shipping at customer expense
• Use trackable shipping method
• Mark package as "RETURN MERCHANDISE"
• Include original order number

REFUND DETAILS

• Original shipping fees non-refundable
• Customs fees not covered
• Processing time: 10-14 business days
• Refund in original currency
• Bank fees may apply

NEED HELP?

Our customer service team is here to help with your return or exchange.